Contact support
Email info@blokok.com for help with onboarding, an existing integration or commercial terms. If you already have an agreed support channel, you can also use that channel.
What to include
Share your team or project name, the network and submission method, what you expected, what happened, and the time in UTC. Include request identifiers, public transaction hashes or signatures and relevant error messages where available.
Remove sensitive information from logs before sending them. Never send private keys, seed phrases, API credentials or signed transactions that you do not intend to broadcast.
Security reports
If you suspect unauthorized access or have found a security issue, email info@blokok.com with the subject “Security report”. Describe the issue and how to reproduce it without sharing secrets or accessing anyone else’s data.
Documentation
Check the for available integration guides. Network coverage, supported methods and access are confirmed during onboarding.
Support expectations
Email is not a live incident channel. Any response-time commitments or service levels must be agreed separately for your integration.